Welcome to Social Media Max (referred to as “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website https://www.socialmediamax.co.uk (the “Website”) or communicate with us in any way.
1. Personal Data We Collect
Personal data means any information that can identify you as an individual. We may collect and process the following information:
- Contact information: Name, email address, phone number, and business name when you fill out our contact, quote, or free sample form.
- Account information: If you create an account, we may store your name, email, and contact details to manage your future projects and communication.
- Project information: Any details you share about your business, campaigns, or design requests.
- Communication data: Messages, emails, or calls exchanged with our team.
- Technical data: IP address, browser type, and usage data collected through cookies to improve your experience.
We collect this data only to:
- Respond to your inquiries or quote requests
- Provide services you request (such as social media management or design work)
- Improve our website and customer experience
- Send service or marketing updates if you’ve opted in
We process this information under legitimate interest or your consent, depending on how it was collected.
2. Sharing Your Personal Data
We value your trust — your information will never be sold.
However, we may share your data with:
- Trusted service providers (like hosting, email, or payment platforms) who help us run our website and services.
- Team members or contractors working under confidentiality agreements to deliver your project.
- Authorities, if required by law or to protect our legal rights.
All third-party processors handle your data securely and only according to our instructions.
3. Data Security
We use appropriate technical and organizational measures to protect your information from unauthorized access, misuse, or loss.
Examples include:
- Secure SSL encryption on our website
- Restricted staff access to sensitive data
- Regular system updates and password protection
4. Data Retention
We only keep your personal data as long as necessary for our business relationship or to meet legal obligations.
- Project and order information: kept for up to 7 years for recordkeeping.
- Inactive account or inquiry data: deleted after 18–24 months of inactivity.
- Marketing data: stored until you unsubscribe or withdraw consent.
You can request deletion anytime (see section 5).
5. Your Rights
You have full control over your personal data. At any time, you can:
- Request access to the data we hold about you
- Request correction or deletion of your information
- Withdraw your consent to marketing communications
- Request that we transfer your data to another organization
To exercise these rights, simply contact us using the details below. We’ll respond within one month.
If you’re not satisfied with our response, you also have the right to contact the relevant data protection authority in your region.
6. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Please review this page occasionally to stay informed.
7. Contact Us
If you have questions, concerns, or privacy requests, contact us