Welcome to Social Media Max.
These Terms and Conditions govern your use of our website [www.socialmediamax.co.uk] (“Website”) and our services including design, printing, and digital marketing. By accessing or using our Website, you agree to be bound by these Terms. Please read them carefully.
1. Company Information
Social Media Max is a UK-based creative agency providing professional design, printing, and digital marketing solutions.
Registered Office: [Add your business address]
Email: [Add your support email]
Phone: [Add your contact number]
2. Services We Provide
We offer a range of services including but not limited to:
- Custom flyer, poster, and business card design
- Printing services (various paper types and sizes)
- Website design and development
- Social media marketing and advertising campaigns
- Branding and digital content creation
Each order or project may be subject to specific terms (such as turnaround times, printing proofs, or digital deliverables) which will be communicated during the order process.
3. Orders and Payments
- All orders must be placed through our Website or via direct communication with our sales team.
- Payments must be made in full before design or printing work begins, unless otherwise agreed.
- Prices are displayed in GBP (£) and include VAT where applicable.
- Once an order is confirmed, it cannot be canceled after the design process has started.
4. Design and Proof Approval
- You are responsible for reviewing and approving all design proofs before printing.
- Once a proof is approved, Social Media Max is not liable for spelling errors, color differences, or layout issues.
- We recommend reviewing your proofs carefully before giving final approval.
5. Delivery and Turnaround
- Standard print orders are usually delivered within 5–7 business days after design approval.
- Delivery times may vary based on order volume, location, or courier delays.
- We deliver across the UK via trusted delivery partners.
6. Refunds and Reprints
- If there is a production issue or printing error caused by us, we will reprint or refund the affected order at our discretion.
- Refunds are not available for approved designs or customer-provided errors.
- Claims must be made within 7 days of receiving your order, along with photo evidence of the issue.
7. Digital Marketing & Website Projects
For digital services (e.g., social media ads, websites, or branding):
- Projects begin after receiving the required content, brand materials, and deposit payment.
- Any requested changes after final approval may incur additional charges.
- We do not guarantee specific sales or performance results from marketing campaigns but ensure all strategies follow industry best practices.
8. Intellectual Property
- All creative work designed by Social Media Max remains our intellectual property until full payment is received.
- After payment, you are granted the right to use the design for its intended purpose.
- You may not resell or redistribute our designs without written permission.
9. Privacy and Data Protection
Your privacy is important to us. We handle all personal information according to our Privacy Policy.
We collect only the data necessary to process your orders, manage accounts, and provide customer support. We never sell your personal data to third parties.
10. Limitation of Liability
Social Media Max shall not be liable for:
- Any indirect, incidental, or consequential damages.
- Delays caused by courier services or customer-provided errors.
- Minor color variations due to different print or screen settings.
Our total liability shall not exceed the total amount paid for the specific order.
11. Updates and Modifications
We may update these Terms from time to time. The latest version will always be available on this page. Continued use of our Website and services means you accept any updated terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be handled under UK jurisdiction.
13. Contact Us
If you have any questions regarding these Terms, please contact us